CBORD

Nutrition Service Suite®

Nutrition Service Suite®

Overview
Nutrition Service Suite® (NSS) allows you to implement industry "Best Practices" to efficiently and safely feed your patients. Whether you have fifty patients or support thousands of patients at a Ministry of Health level, the program is modular, scalable, and can be set up to meet your needs.

NSS† offers† your†facility†† the†† latest in innovative dietary and clinical operational software. The dietary applications†† can†† be†† configured to support all functions associated with a traditional tray line assembly process, room service style service, call center operation, or all three. The NSS clinical applications allow dietitians or designated staff to screen patients and track clinical nutrition interventions such as patient acuity, nutrition consults, and intake analysis results. Patient interventions can be documented in the patient card file and shared via a secure environment.

Benefits of Nutrition Service Suite®

  • Improve patient satisfaction
  • Ensure patient diet compliance
  • Promote healthy food choices
  • Improve patient nutritional intake
  • Reduce waste and cut food costs
  • Support "Best Practices" for food preparation and service
  • Supports U.S. HIPAA guidelines ensuring "Best Practices" for patient confidentiality

Nutrition Service Suite® Features

Key Modules of NSS
NSS is designed to be scalable, supporting the needs of large, complex hospital systems as well as hospitals with under 200 beds. Depending on the needs of the hospital, NSS is designed in a way that lets you choose only the modules you need.

  • Diet Office Management System, featuring electronic patient card file and menu planning
  • Tray ticket and label printing, production tallies, and exact counts for number of trays produced and served (helpful when working with food service contractors)
  • Hotel-style Room Service
  • Mobile Bedside Assist
  • Place food orders using an in-room patient entertainment system
  • Nutritional Screening & Assessment
  • Intake Analysis supports documentation and nutritional analysis of food consumption
  • Enteral Nutrition Support for tube- feeding orders
  • HL-7 Interfaces for Admission, Discharge and Transfer data (ADT) and Diet Order updates from your hospital information system

These modules have been developed to fully integrate with CBORD's food service production systems and allow customers to choose the functionality they want and need.

Eliminate Manual and Repetitive Tasks
Diet office management tools include a comprehensive electronic card file that is automatically updated with the latest diet order, allergy, admission, discharge, and transfer information via real-time interfaces. Staff can easily review and manage patient preferences, personalize diabetic/renal meal pattern goals, edit menu selections, and schedule supplement orders or nourishments.

NSS Prevents Mistakes
The system automatically corrects non-compliant menu selections to meet patient specific meal pattern goals.

Tray tickets can be aligned to match the setup of the tray line assembly operation and sorted according to printer location, meal times, and other pecific operational criteria.

Tray tickets and labels include a choice of two patient identifiers to meet Joint Commission International Patient Safety Standards.

Comprehensive patient card file records allow staff access to the complete diet order, allergy, and assessment history. Allergy and preference information is automatically carried forward upon readmission so nothing gets missed.

Track patients by acuity level or designated services with the flexibility of user-defined protocols.

Room Service Choice™
Room Service Choice™ offers a web-based mobile meal ordering application accessible from any web browser, including an iPad® or other mobile tablets. You have the choice to offer staff-assisted entry of patient and guest meal selections at bedside or in a call center for either on-demand room service delivery or traditional tray line meal service.

For those patients unable to place orders by phone, your staff may use a wireless tablet that allows them to easily take orders by visiting patients designated as "needing assistance." The system allows the patient to select meals in advance and these are stored until the requested mealtime arrives.

Equip your operation with comprehensive, clinical room service that is both easy to install and price competitiveónot to mention popular with patients. It is a proven way to increase patient satisfaction.

Supports HIPAA Compliance
NSS supports patient confidentiality by offeringa U.S. Modeled HIPAA compliance program with security administration tools that let you control which users have access to various system options and obscure sensitive patient data fields as needed. The system provides audit reports to track access and monitor users.

Powerful Reporting
Standard reports get you the data you need with a click of a button. Along with production tallies, tray tickets, and labels, other key system reports include the following:

  • Census Report with Notes
  • Diet Order Screening Report
  • Diet Order Change Report
  • Distribution Tally Report

Product Sheets for Nutrition Service Suite®

Nutrition Service Suite (PDF) 525 kB
Room Service Choice (PDF) 299 kB
Room Service Concero (PDF) 489 kB

(PDFs require the free Adobe Reader utility for your browser. For more info about PDFs, click here).

Services for Nutrition Service Suite®

    CBORD Education

    Product education, how, when, and where you need it
    • Onsite Training
      Our onsite training is tailored to meet the needs of your facility and a great way to experience focused training over the course of your system implementation.

    • Virtual Classroom
      Our virtual courses combine the best of traditional classroom learning with online instruction without having to leave your desk.

      For full details, including our virtual classroom schedule, click below to learn more.

    • Personalized Distance Training
      Personalized Distance Training is customized, one-to-one, online instruction designed to address your topic when you need it.

    • eSeminars
      eSeminars allow you to experience live, online training with CBORD experts and other CBORD users from the convenience of your desk.

      Sign up for live eSeminars, or check out our library of recorded sessions.

    • Regional Conferences
      CBORD's regional conferences are hosted regionally by client sites and are designed to deliver focused educational sessions and training on ways to increase revenue, reduce costs, enhance safety and security, and increase customer satisfaction.

    Consulting Services

    Our business consultants provide in-depth analysis and best practices recommendations to maximize your return on investment
    • Cost Savings Through Process Improvement
      A CBORD industry professional will work with you to map your process flow and identify key areas for cost savings. Using CBORD reports, together you will determine any necessary changes, implement improvements, and benchmark progress. Managers often find that this data analysis process is an extremely effective and rewarding experience.

    • Systems Diagnostic Review and Success Plan
      If you would like to get the most out of your CBORD systems, we have the experience to lead the charge. A CBORD expert will meet with you and your staff to review your CBORD systems, licenses, hardware, and versions, and recommend the next steps needed to gain maximum benefit from your CBORD investment.

    Implementation Services

    CBORDís implementation process provides structure and is flexible to meet your organizations individual needs. Overall our approach reduces your risk bringing your project in on scope, on budget, and on time.
    • Implementation Services
      CBORD brings to your organization over 35 years of successful implementations. CBORDís implementation process provides structure and is flexible to meet your organizations individual needs. Overall our approach reduces your risk bringing your project in on scope, on budget, and on time. CBORDís methodology is based on industry best practices in project management, configuration and build, testing, and training.
      Project Management
      The structure of our implementation is grounded in sound project management practices from the Project Management Institute (PMI). We are staffed with Project Managers who are certified Project Management Professionals (PMPs).
      CBORData
      Our customers have defined for you a core set of starting configuration and data. There is no need to recode data that is common in our industry. CBORD has consolidated the best practice into CBORData. Your installation and build phases are dramatically decreased when using CBORData.
      Training
      We used a blended learning approach in the training component of our implementations. CBORD uses multiple mediums/setting including classroom, virtual classroom, personalized distance training, eSeminars, and eLearning. Our training solution is designed to fit your organization and implementation. "

    Project Management Services

    CBORDís Project Management provides a solid framework to deliver predictable results
    • Project Management Services
      The project approach is a strategic driver to the successful completion of every CBORD implementation project. At CBORD we follow Project Management Institute (PMI) principles and are staffed with Project Managers who are certified as Project Management Professionals (PMPs). Utilizing this industry-standard methodology and guidelines with the flexibility to accommodate each client's unique objectives provides our customers with best practices in planning and managing projects with emphasis in delivering on customer expectations of quality, budget and schedule.

    Systems Integration

    The right interfaces make all the difference
    • Hospital Information Systems (HIS) Interfaces
      If you are changing your Hospital Information System (HIS), remember to budget for a new CBORD interface. Get a CBORD interface expert involved early in the project, as the analysis we do prevents the need for data cleanup later. Our analysts have an average of 10 years of experience in HL7 and in CBORD systems. We know how critical time is to your operation and we ensure your patient information is used accurately. When changes are anticipated, contact a CBORD interface expert and let us help you develop an automated method that supports your workflow.

    • Interface Add-On Functionality
      If you would like to use data from an existing system in a new way, we can help. When changes are anticipated, contact a CBORD interface expert and let us help you develop an automated method that supports your workflow.

    • New and Replacement Interfaces
      If you are changing a system that interfaces with your CBORD system, remember to get a CBORD interface expert involved early in the project as the analysis we do will prevent the need for data cleanup later. Itís not uncommon to think that because your new system sends over the same information your old interface will work. Early planning and budgeting for an interface upgrade makes the process seamless to your users.

    Database Administration

    Reliable Database Administration from product experts
    • Database Build
      If your plans include implementing new software, save time and expand your capabilities by putting our database experts to work for you. We can build your database, ensuring a seamless transition to keep your system running smoothly.

    • Outsource Database Administration
      Fully outsourcing your Database Administration with CBORD may be a cost-effective way to receive the IT support you need. Let CBORD Database experts keep your system running securely at peak performance with appropriate backup. Our experts know how to manage the system and what CBORD products require. Most importantly, you can count on us to be there when you need support and peace of mind.

    Database Maintenance

    Let our experts assist with data entry to give your project a quick start.
    • Rebuild Menus or Database
      Plan ahead when you know that your contractor is changing. Changing contractors may mean you need to rebuild menus or your entire database. Get CBORD involved early and we can support you through a management change and keep your system running smoothly.

    • Holiday Menus
      Bring in a CBORD expert and take the stress out of menu changes. Let CBORD manage menu cycles for you. Our Menu Management service offering lets you rely on CBORD to plan, code, test and schedule menu changes as you need them.

    • Database Cleanup or Reimplementation
      Clean databases improve efficiencies and speed up your workflow. CBORD database experts can schedule cleanup to purge old data, perform a full reimplementation, and perform other wellness checks. If staff changes or other challenges have bogged you down, CBORD database experts can revive your database giving you and your staff a fresh start.

    Personalized Support

    Direct access to help when you need it.
    • Technician On Call
      Having direct access to a CBORD trained technician helps to ensure your projects are successful. Purchasing Personalized Support enables our clients to work seamlessly with CBORD personnel to ensure that their projects are successful.

    • Custom System Configuration
      Trust CBORD to perform significant configuration to CBORD systems. Technicians are dedicated to working with you in designing, applying and testing major system changes.